If you have been selling products using FBA, then you are entitled to an Amazon reimbursement.
If an item you send to Amazon FBA is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, they will replace that item with a new item of the same FNSKU or reimburse (repay) the seller for it.
According to the latest update of Amazon, the reimbursement-claim window for customer returns will change from 45 days to 60 days from June 17, 2021.
To be eligible under this policy, all of the following must be true:
The item is registered in FBA at the time it is lost or damaged.
The item complies with FBA product requirements and restrictions and with FBA inventory requirements.
You have sent Amazon the exact items and quantities stated in your shipping plan.
The item is not pending disposal or was not disposed of at your request or because they have exercised their right to do so.
The item is not defective and was not damaged by a customer.
Your selling account is in normal status when you file a claim for a lost or damaged item. CLAIMS
If your item is eligible under this policy and Amazon has not already reimbursed you, you can file a reimbursement claim.
Amazon update follows:
You can file a customer return claim no sooner than 60 days and no later than 18 months after the customer refund or replacement.
Sometimes a customer is refunded for your item, but the item isn’t returned to a fulfillment center within 60 days of the refund. When this situation occurs, in most cases they’ll charge the customer and reimburse you.
If a customer returns your item to a fulfillment center within 60 days of the refund, they’ll first determine the condition of the returned item. If the returned item is sellable, they’ll return the item to your inventory and will not reimburse you.
If the returned item is unsellable, they’ll determine who is responsible for the condition. If Amazon is responsible for an unsellable return, they’ll reimburse you and will not add the item back to your inventory. Also,
Amazon does not accept responsibility and will not reimburse you for returned items that are damaged by a customer, are subject to recall, are defective or in violation of Amazon policies, or for other similar reasons. Items that fall into these categories are added to your unfulfillable inventory when they are returned.
As per their return policy, there are no reimbursements for refunded items that cannot be returned by customers, unless it is for a reason for which they take responsibility.
Amazon won’t reimburse you for any refund that you issue directly to a customer.
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